We are extremely proud of what we do and frequently receive very positive feedback from workers and clients alike. This gives us the belief that we are performing in a professional manner and helping all clients to recruit the right staff for them and the right role for our workers.
Below are a small amount of comments clients have been moved to communicate with us. If you require staff or simply want to discuss what we do you can contact us on 0800 999 3314 or contact a specialist division from our contacts page: http://www.paterson-healthcare.co.uk/contact/
"Paterson Health and Social Care have not only found me a carer but a new friend also." - David Birch, Homecare Client
"We would like to thank Paterson Health and Social Care for their continued support over the years in providing caring and conscientious staff enabling us to support our service users in their homes and community." - Livability
"The staff answer the phones promptly, are always friendly and demonstrate an understanding of the pressure local Managers face when it comes to shift support. The agency staff supplied by PHC are all very well trained and have varied experience which is essential in this sector. " - Richard Beal, Support Coordinator, The Camden Society
"We've been pleased to work in partnership with Paterson on dedicated nurse recruitment campaigns for our Newborn Care Service and Oxford Children's Hospital. They have been a pleasure to work with and we have successfully recruited nurses as a consequence of their professional support and advice. " - Tony McDonald, Divisional Manager, Oxford University Hospitals
"I have used Paterson Health and Social Care over the past 8 years. The majority of the time they have been able to provide staff to cover shifts either planned or at short notice. They keep us well informed/ updated on a regular basis regarding our shift requests, we have good communication links during normal office hours and the out of office hours on call service. When contacting the company either via telephone call or e-mail, we receive a quick response. They regularly request feedback on staff too that have been placed to cover shifts. " - Kurliene Hoyte-Blair, Radian Support
"We have awarded a PSL for non-qualified posts and decided to have a small list of only 4 providers. Paterson have qualified on to this shortlist against a large number of bidders. I find that Paterson are an agency that understand the needs of the Council and provide us with very well matched candidates. They are excellent on finding candidates for hard to fill posts and I have always found their pricing to be competitive." - David Wood, Strategic Procurement Officer, Joint Commissioning Team, OCC.
"I have recently used Paterson's to staff a complex package, at very short notice. My service had used the agency previously and had been impressed with the quality of staff and the 100% fill rate. From first speaking to Kirsty I felt that the needs of the client were understood and that there was absolute commitment to staff this with the most suitable and highly skilled carers and nurses. Communication was excellent and I felt confident that the service would be delivered effectively. Knowing that there was going to be access to an oncall service gave me added reassurance. Paterson's will now be my first choice when needing to use nurses in the home setting." - Clinical Nurse
"It was actually our bursar who chose you and I think that was because of previous experiences of the company. However what has made a difference to me is the flexibility and willingness to listen to what we want. I really appreciate having someone specific to deal with and Jamie has been very helpful. Everything we have asked for has been dealt with efficiently and with no stress but utmost courtesy. Can’t really ask for much more." - Rani Tandon, Assistant Head (Pastoral), Tudor Hall School
"We choose Paterson Healthcare as they always provide a professional service. They respond quickly to urgent requests and will be honest if they are not able to meet our requirements from time to time. The staff they provide have received appropriate training and have a good understanding of the role we need them to fill." - J. Clatworthy, Operations Manager, Home Farm Trust
"We have chosen to stay with Patersons due to their staff being experienced and trained in various areas. We think of our regular Agency staff as part of the team which is why they are invited to attend general staff meetings. Once they come a few times, they are thought of by the Residents as another staff member, regardless of who they work for. We are rarely disappointed in the staffing that Patersons provide as they are usually flexible and willing to work to our standards." - Jill Lammond, Livability
"We chose Paterson Health Care as they are on the O.C.C preferred agency list, and they always do their utmost to cover shifts. PHC as a well established agency can be relied on to ensure their staff are all well trained to a very high standard. Some PHC staff have worked with us for many years and are very much part of our team. PHC office staff are always friendly and extremely helpful nothing is to much trouble." - Eileen Powell, Support Co-ordinator, West Oxfordshire Supported Living Scheme
"Paterson Healthcare is a company I call on a regular basis to provide staff support for the company I work for which is a Residential School for Children and Young adults with severe Learning disabilities, when calling Paterson you are always met with a friendly and helpful member of staff at the other end of the phone line, always pleasant to talk with, keen to provide us with the right member of staff for the support we require. All staff within Paterson that I have dealt with was extremely professional and always ensures that they keep us informed of the progress of covering our requests for support staff. I have worked with some excellent members of staff provided by Paterson, always professional, have some excellent interactions with the students they are supporting, work well within our staff team and have excellent values within their work practices." - Janine Dinsdale, Senior Support Worker, School supporting children with learning disabilities
"Having used Paterson Health Care solely for the last five years or so, we have found the service we receive from the whole team at Paterson’s including the out of hours team is impeccable, they always do their best to cover the vacant shifts we ring through, giving us peace of mind that the shifts are covered by well trained agency staff some of which we have on a regular basis allowing the agency staff to interact more with the people we support and the staff at our service." - Ron, Turnstone Support
"Helen – the reason why we initially had to use you was because we are tied up in an agreement and our preferred choice of agency had not signed up to this. It was with some reluctance that we came on board with you. However, you have all worked really hard to provide us with reliable and well-equipped staff who have also been excellent workers. You almost always come up with the goods and in doing so have supported both the college and students." - Dawn, A College